FAQ

PRODUCTION AND DELIVERY QUESTIONS

WHAT IS THE TURNAROUND TIME?

Each item is made to order so please allow 7-10 BUSINESS days for production.

CAN I TRACK MY ORDER?

Absolutely! We understand the excitement that comes with each order. You will be emailed a tracking number as soon as your order ships!

ARE THE WALLPAPERS FUME FREE?

We use latex ink, which means zero fumes. It also means immediate curing/dry time, so there’s no smudging or discoloration. The wallpaper material is environmentally safe and bio-degradable over time, No PVC and nontoxic. There is no Glycol-Ether or Formaldehyde in the adhesive and no Detrimental concerns of Phthalates.

PAYMENT QUESTIONS

DO YOU OFFER RETURNS OR EXCHANGES?

Because all of our orders are made to order, we DO NOT OFFER RETUNS/EXCHANGES/REFUNDS. We offer samples of all of our items for testing before purchasing.

VINYLS STICKABILITY QUESTIONS

ARE THE WALL VINYLS DAMAGE FREE

Our material we use for Vinyls is an excellent choice for a space that requires an easy installation and removable performance. While the wall vinyls are removable and non-damaging in MOST CASES, due to the variety of wall surfaces we cannot 100% guarantee a completely damage free removal. We recommend purchasing a sample first to ensure it works with your paint/surface.

WILL THE VINYLS STICK TO MY WALLS?

Avoid using our Vinyls on any FLAT or MATTE finishes. The matting agents in these paints can reduce the vinyl adhesion and may cause the graphics to fail or increase the chance of damage during removal. If applying Vinyls to a newly painted surface, follow all drying, and curing instructions provided by the paint manufacturer prior to Vinyl installation.. All air-drying paints should be allowed to dry for at least one week (7 days) prior to vinyls application.

WILL IT STICK TO MY TEXTURED WALLS?

Our innovative self adhesive material for Vinyls sticks to most textured walls! We strongly recommend ordering and applying a sample to the wall and leaving up for at least one week.

WALLPAPER STICKABILITY QUESTIONS

WILL IT STICK TO MY TEXTURED WALLS?

Our innovative self adhesive material for Wallpaper sticks to lightly textured walls! We recommend ordering a sample and trying it out! If your wall is heavily textured, PLEASE LEAVE US A NOTE AT CHECKOUT. For best installation, use a warm, damp microfiber rag to clean the wall surface or window and allow it to completely dry. (This suggestion is for existing walls with probable fingerprints and dirt resulting from day to day foot traffic and use). Make sure all previous cleaning solutions are completely gone.

WHERE CAN I USE THE WALLPAPER?

Our wallpaper will stick to virtually any properly primed and painted surface (in all weather and room temperature changes), and can be easily removed with a 99% guarantee the surface will be residue free. The material does not rip or wrinkle and is not required to be removed over a certain period of time. Results will vary on EGGSHELL painted surfaces. Eggshell paint is mainly used in the kitchen and has intentional additives that allow it to be cleaned with detergents like 409, Fantastic, Soft Scrub, making it hard to adhere too. If you place your B Darling Wallpaper on a pebbly, textured surface you may receive poor results, although it has worked in MOST cases. We STRONGLY recommend ordering and applying a sample to the wall and leaving up for at least one week.We don't recommend covering a dark wall or a previous pattern. Make sure you allow 30-days on NEWLY PAINTED surfaces for out-gassing (to prevent bubbling). Not recommended for brick, non-painted cement surfaces.

DISCLAIMER

Because the skill of application, surface paints, textures, and site conditions vary so much and are out of our control, B Darling products hold no warranty or guarantee. We strongly recommend purchasing sample pieces first to test.

OTHER QUESTIONS

HOW DO I CALCULATE HOW MANY PANELS I NEED?

To calculate, measure the wall you plan to install the wallpaper on. Measure the width in inches and divide it by 24. Take that number and round it up to the WHOLE number. For example if your wall is 112 inches wide, divide it by 24 and you get 4.66, that means you need 5 panels! Then measure your walls height from ceiling to baseboard and select the 4 foot, 8.5 foot, or 10.5 foot option based on how tall your ceiling is. When going around a window or a door, it is best to imagine that they aren't there while measuring. This ensures the patterns will be seamless over the entire space. You will trim the panels to fit your space perfectly.

WHAT IS THE DIFFERENCE BETWEEN VINYLS AND WALLPAPER?

They are similar in the fact that they are both removable! They are different in a lot of ways though! The vinyls come as individual pieces that you get to place anywhere on your wall and create your own pattern out of the designs included in each package. Your wall will still show in all the space between each individual vinyl design. The wallpaper is a woven fabric that is sold as individual panels (long strips that cover from your baseboard to your ceiling) that match up perfectly when placed next to each other. The design is seamless from panel to panel. When finished you will have an all over design with your desired area completely covered.

DO WE SHIP WORLDWIDE?

Absolutely! However, our flat rate shipping fee of $7.99 does not apply to international orders! Shipping will be calculated at check out! 

DO WE DO CUSTOM ORDERS?

Unfortunately at this time, we are not accepting any custom order requests.

WHAT IS THE BEST WAY TO CONTACT US?

Email us! mailto:info@shopbdarling.com we do our very best to respond within 24-48 hours Monday-Friday.

Please keep in mind that our hours are Monday-Friday, 9:00-6:00 MST.  If an email is sent over the weekend or after 6:00 MST, we will respond to you as quickly as we can on Monday or the following business day.

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